Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the MediQry India platform, including our website, applications, and related services (the “Platform”), operated by MediQry India (“MediQry”, “we”, “us”, or “our”).

By creating an account, booking an appointment, or otherwise using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

MediQry India is a technology platform that facilitates discovery of healthcare providers and booking of medical consultations. MediQry is not a hospital, clinic, or healthcare provider. We do not provide medical advice, diagnosis, or treatment. All medical services are delivered independently by registered healthcare professionals listed on the Platform.

Your relationship regarding medical care is directly between you and the doctor you consult. MediQry is not responsible for the quality, outcome, or appropriateness of any medical advice or treatment provided by doctors.

• You must be at least 18 years of age to create an account
• Minors may use the Platform only through a parent or legal guardian who books on their behalf
• Doctors must hold valid registration with a recognised Medical Council in India and provide accurate credentials
• You must provide truthful, current, and complete registration information

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@mediqry.in if you suspect unauthorised use.

We offer separate registration flows for patients and doctors. You must register under the correct account type. Misrepresenting your role may result in account suspension or termination.

Account verification via email OTP or other methods is required during registration. You agree to provide accurate contact information for verification and communication.

• You may search for doctors by specialisation, city, and consultation type (in-person or online)
• Appointment bookings are subject to doctor availability and confirmation
• You agree to provide accurate health information relevant to your consultation
• Consultation fees displayed on doctor profiles are set by the doctor and may change; the fee at booking time applies
• Cancellations and rescheduling are subject to the doctor's policy and Platform rules communicated at booking
• Online consultations are conducted via third-party tools where applicable; you are responsible for a stable internet connection and suitable environment
• You must not use the Platform for emergency medical situations — in an emergency, call local emergency services or visit the nearest hospital

• Doctors must complete registration, submit valid credentials, and pass MediQry's verification (KYC) before appearing to patients
• You warrant that all qualifications, registrations, and documents submitted are genuine and current
• You are solely responsible for the medical advice, prescriptions (where permitted by law), and care you provide
• You must maintain professional indemnity insurance as required by applicable regulations
• You agree to honour confirmed appointments or provide reasonable notice of cancellation
• You set your own consultation fees, availability, and clinic details, which must be accurate and kept up to date
• MediQry may remove or suspend profiles that receive valid complaints, fail verification, or violate these Terms

Consultation fees are collected through authorised payment partners (e.g. Razorpay). By making a payment, you agree to the payment partner's terms in addition to ours.

• Payments must be completed to confirm most appointments unless otherwise stated
• All amounts are in Indian Rupees (INR) unless specified otherwise
• Refunds, where applicable, are processed according to our refund policy and the doctor's cancellation terms
• MediQry may charge platform or listing fees to doctors as communicated separately
• You are responsible for any taxes applicable to transactions you conduct on the Platform

The Platform allows you to store health history, reports, and consultation records. While we take reasonable steps to protect this data (see our Privacy Policy), you are responsible for the accuracy of information you provide and for sharing it only with healthcare providers you trust.

MediQry does not guarantee the completeness or clinical accuracy of records uploaded by users or third parties.

You agree not to:

• Use the Platform for any unlawful, fraudulent, or harmful purpose
• Impersonate any person or misrepresent your qualifications or identity
• Post false reviews, manipulate ratings, or engage in deceptive practices
• Harass, abuse, or threaten other users or MediQry staff
• Attempt to gain unauthorised access to the Platform, other accounts, or our systems
• Scrape, copy, or commercially exploit Platform content without written permission
• Upload malware, spam, or content that infringes third-party rights

Patients may submit reviews for completed consultations. Reviews must be honest, based on genuine experience, and must not contain defamatory, abusive, or discriminatory content. MediQry reserves the right to remove reviews that violate these standards or applicable law.

The Platform, including its design, logos, software, and content created by MediQry, is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

You retain ownership of content you submit but grant MediQry a non-exclusive, royalty-free licence to use, display, and process it as necessary to operate the Platform.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components. We do not guarantee the availability, qualifications, or conduct of any doctor listed on the Platform, though we undertake reasonable verification steps.

To the maximum extent permitted by applicable law, MediQry and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Platform or any consultation with a doctor.

Our total liability for any claim arising from these Terms or your use of the Platform shall not exceed the amount you paid to MediQry in the twelve (12) months preceding the claim, or INR 5,000, whichever is greater.

Nothing in these Terms limits liability that cannot be excluded under applicable Indian law.

You agree to indemnify and hold harmless MediQry from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the Platform, your medical practice (for doctors), or your violation of any third-party rights.

We may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or at our discretion with notice where practicable. You may close your account at any time by contacting support.

Provisions that by their nature should survive termination — including disclaimers, limitation of liability, and governing law — will remain in effect.

These Terms are governed by the laws of India. Any dispute arising from these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, unless otherwise required by applicable consumer protection law.

Before initiating legal proceedings, you agree to contact us at support@mediqry.in and attempt to resolve the dispute informally within thirty (30) days.

We may modify these Terms at any time. Updated Terms will be posted on this page with a revised “Last updated” date. Material changes may be notified via email or Platform notice. Continued use after changes constitutes acceptance.

MediQry India
Email: support@mediqry.in
Legal: legal@mediqry.in